What is our cancellation policy?

We require 24 hours notice to cancel a room free of charge. 

However during this time, we understand that our guests plans may change unexpectedly and we want to help you with these changes.  Just call us on (066) 719 4500 or email us on and we can update your booking. This applies to reservations made directly on our hotel website, or bookings made over the phone. 

For third party bookings such as, Expedia and the like, you will need to consult their website, however usually the cancellation policy is also 48 hrs for other websites.


Due to the need to minimise contact as much as possible, we request reservations be prepaid prior to arrival however if you would prefer to pay when you arrive, we can facilitate contactless payment at check in. 

How do I modify or make a change to a reservation for Manor West Hotel?

Plans change all the time, so if you need to change your hotel booking, we understand and request that you contact us to make this amendment by calling (066) 719 4500 or email us on 

If my booking was made through a third party such as, Expedia, a travel agent and I want to change it, how do I do that?

If your booking was made through a third party (such as a travel agent, online agency such as, and you need to change or cancel your booking you will need to contact the original sales agent or website directly to make the change.

Do I need a credit card to make a reservation?

Yes, we require a credit card or debit card to secure all reservations. This guarantees your room until your arrival date. Your card can be charged on the day of your arrival to the hotel or before you arrive if you prefer.

I’m booking for someone else, how do I pay for their stay?

If a booking is made direct on our website and you wish to pay for the booking closer to the date, please contact our front of house team with your card and indicate you want this specific card charged for the stay. We are available on (066) 719 4500.

How do I make a reservation for a group or an event such as a business meeting, sports club etc?

Group reservations and event enquiries have different rates and booking requirements. 

To enquire for your group or for more information, please contact us directly on (066) 719 4500  or email us on


 Meeting room/Event Cancellation by the hotel:

The hotel may cancel any meeting room booking on the basis that; 

• there is a possibility the meeting may become over-subscribed or difficult to manage

• it poses a threat of any kind to our management and staff, 

• it may prejudice or potentially damage the reputation of the hotel.  

In such event, the hotel will refund all advance payments made but will have no further liability to the client. In addition, the hotel may cancel any meeting room booking if the Hotel becomes aware of any deterioration in the client's financial situation such that the Hotel reasonably considers the client may not be able to fulfil its material obligations under the agreement; or if the client fails to pay any sum when due.